Obviously we want you to be happy with every product you purchase from us, whether online or in store. Please do not remove labels from products or dispose of packaging while you are making up your mind as this may affect your ability to return an item. If you choose to return an item it must reach us in original unused condition with all labels attached and any packaging that may have formed part of the item i.e. boxed goods. At all times your statutory rights are protected.
MAKING A RETURN
In the event that you are not satisfied or have changed your mind, you may return any item or items within 14 days of the dispatch date and, following inspection of the product, we will refund you for the cost of the item minus the outgoing delivery charge (minimum charge £7.00) via the original payment method used. Please note that the cost of return is not the responsibility of Rule #65 Ltd. We reserve the right not to accept ‘change of mind’ returns outside of this period. Goods may also be returned in person to our store.
There are some exclusions to our 14 day returns policy, which are detailed below (unless faulty or not as described):
- Nutritional products or food items must be authorised for return and the best before date must be within 28 days
- Any customised items such as wheel builds cannot be returned or personalised items
- GPS systems such as sports watches or cycle computers can only be returned if unregistered
- For hygiene reasons, any intimate garments such as bibshorts & tights, underwear and swimsuits can only be returned if the items are unworn (and any protective packaging remains)
- Gift vouchers
- Products received over 14 days ago
- Products that have been opened or unsealed
- Products returned in an unsatisfactory condition, including damage caused by the courier or due to insufficient packaging.
- Any back ordered item that you are notified that is special order. You will be notified via email if an item is special order.
- Electronic items, inc SRAM Etap, Shimano Di2 parts or spares once the item has been ordered.
- Groupset Kits are As-Is. No Substitutions or returns/exchanges of individual parts or kits are allowed.
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 7 days of receipt at our warehouse or once the item has been checked by one of our specialists.
This does not affect your statutory rights.
If you are posting back an item you must fill out a returns form and put a copy of it when it it is posted.
Please click here to fill out a returns form.
Returns should be posted to: Rule #65 Ltd, 1 South Street, Wincanton, Somerset, BA9 9DH
CANCELLATION POLICY
You can cancel or amend any order (or part of an order) placed with us, provided that the order has not yet entered the dispatch process. You will receive a full refund, including postage, via the original method of payment.
If your order, or part of it, has entered the dispatch process, you can refuse to accept the delivery of the item. It will be returned to us as undeliverable where we will refund the amount for the item however, you will still incur costs for the outward postage.